1. Our Commitment

At Structiq, we are committed to ensuring your satisfaction with our services. We understand that sometimes a service may not meet your expectations, and we want to make the refund process as straightforward as possible.

2. Free Tier

We offer a free tier so you can run a basic AI visibility scan and explore our platform before committing to a paid plan. No payment is required for the free tier. You will only be charged if you choose to purchase a Pro plan (one-time or monthly).

3. Refund Eligibility

You may be eligible for a refund if:

Within 14 days of purchase: You request a refund within 14 days of your initial purchase and have not extensively used the Pro service.
Service unavailability: The service was unavailable for an extended period due to issues on our end (pro-rated refund may apply).
Billing errors: You were charged incorrectly or billed after cancellation.
Duplicate charges: You were accidentally charged multiple times for the same subscription or one-time purchase.

4. Non-Refundable Situations

Refunds will generally not be provided for:

Requests made more than 14 days after the initial purchase
Renewal charges (you can cancel a monthly plan anytime to prevent future renewals)
Partial month usage after the 14-day period
Accounts terminated for violation of our Terms of Service
Dissatisfaction with results (AI visibility and rankings depend on many external factors)
Failure to cancel before a renewal date

5. How to Request a Refund

To request a refund:

Contact us via the Contact page or the support email listed there
Include your account email address and the reason for your refund request
Provide your order/transaction ID if available (from your Stripe receipt or email)

Our team will review your request within 2–3 business days. We may ask for additional information to process your request.

6. Refund Processing

Once a refund is approved:

Credit/Debit cards: Refunds will be credited to the original payment method within 5–10 business days.
Other methods: Timing may vary; we process refunds via Stripe and your bank or card issuer may take additional time.

7. Subscription Cancellation

You can cancel a monthly subscription at any time (e.g. via your Stripe customer portal or by contacting us). Cancellation will take effect at the end of your current billing period, and you will retain Pro access until then. We do not provide prorated refunds for unused time within a billing period after the 14-day refund window has passed.

8. One-Time and Annual Plans

For one-time Pro purchases, the 14-day refund policy applies from the date of purchase. If we introduce annual subscriptions in the future, the same 14-day refund window will apply from the date of purchase; after that period, you would retain access until the end of the annual period but would not receive a refund.

9. Disputes

If you believe your refund request was unfairly denied, please contact us to discuss your situation. We are committed to treating all customers fairly and will review your case thoroughly. If you file a chargeback with your bank or card company without first contacting us, we reserve the right to suspend your account pending resolution.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after changes are posted constitutes acceptance of the modified policy.

11. Contact Us

If you have any questions about our refund policy, please contact us via the Contact page at structiq.pro.

Refund Policy